Returns & Refund Policy

Returns Policy

At Arabisouq, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your product, we offer a hassle-free return policy. You may return any product purchased from our website within 7 days of delivery without any questions asked. Please read the following guidelines to understand our return process and eligibility criteria:

1. Eligibility

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Products that are damaged or not in their original condition may not be eligible for return.
  • Certain products, such as perishable goods, gift cards, and downloadable software, are exempt from being returned.

2. Return Process

To initiate a return, please follow these steps:

  • Contact our customer service team at [contact email] within 7 days of receiving your product to request a return authorization (RA) number.
  • Once you have received your RA number, securely package the item along with all original packaging and any included accessories.
  • Clearly mark the RA number on the outside of the package.
  • Ship the item back to us using a trackable shipping method. The return shipping cost will be your responsibility.
  • Once we receive your return, we will inspect the item and process your refund within [insert number] business days. Refunds will be issued to the original method of payment.

3. Refund Policy

  • We will refund the full purchase price of the item, excluding any shipping charges, taxes, or restocking fees.
  • Refunds are typically processed within [insert number] business days of receiving your return. Please note that it may take additional time for the refund to appear on your credit card statement, depending on your bank or credit card issuer.

4. Exchanges

  • We do not offer exchanges at this time. If you would like to exchange a product for a different size, color, or style, please return the original item for a refund and place a new order for the desired item.

5. Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us immediately at [contact email] to arrange for a replacement or refund.

6. Contact Us

If you have any questions or concerns about our Returns Policy, please contact our customer service team at